How do my employees access their pay information online?

KitchenSync is currently partnered with Paylocity and Paychex for payroll processing services. Both options offer online access for employees to view their pay stubs, access W-2s, and manage personal data, including direct deposit information.

Instructions are provided below in English and Spanish.

Downloading the Mobile App

The Paylocity Mobile App is available on both Android and iOS devices.

1. Download the applicable version of the Paylocity Mobile App:

1. Open the Mobile application.
2. Select Register Account in the bottom right of the screen. A browser window opens to the registration site.
   
3. Complete all fields on the following screen:
   • Company ID
   • Last Name
   • Social Security Number (SSN) (include dashes)
   • Confirm SSN
   • Home Zip Code
4. Select a Username and Password. Passwords must include three of the four following requirements:
   • A number
   • An uppercase letter
   • A lowercase letter
   • A non-alphanumeric character such as # or !
5. Confirm the Password.
6. Select Continue.
7. Select log-in Challenge Questions from the Question 1, Question 2, and Question 3 dropdown menus.
8. Enter corresponding answers (80-character limit for answers).
9. Select Continue.
10. Verify the selected username, password, security questions and answers.
11. Select Finish.

Important Information:

• This procedure only applies to users that have not already registered via the website or any other interface.
• The SSN and Home Zip code are required for registration.
• If Enhanced National Institute of Standards and Technology (NIST)-compliant password guidelines are on, default settings are overridden.

Para registrar una nueva cuenta de usuario con la aplicación móvil Paylocity:

1. Abra la aplicación móvil y seleccione Registrar cuenta en la parte inferior derecha de la pantalla.

2. Se abrirá una ventana del navegador en el sitio de registro.

3. Completa todos los campos en la siguiente pantalla:

• ID de la compañía.

• Apellido.

• Número de Seguro Social (SSN). Incluir linia.

• Confirme el Seguro Social.

• Código Postal.

4. Seleccione un nombre de usuario y contraseña. Las contraseñas deben incluir 3 de los 4 requisitos siguientes:

• Un número

• Una letra mayúscula

• Una letra minúscula

• Un carácter no alfanumérico como “#” o “!”

5. Confirme la contraseña y luego seleccione Continuar.

6. Seleccione Inicia sesión, Preguntas de desafío en los menús desplegables de Pregunta 1, Pregunta 2 y Pregunta 3 y ingrese las respuestas correspondientes (límite de 80 caracteres para respuestas).

7. Seleccione Continuar.

8. Verifique el nombre de usuario, contraseña, preguntas de seguridad y respuestas seleccionados. Seleccione Finalizar.

1. Access HR & Payroll at https://login.paylocity.com.
2. Select Register User to create a new User Name and confidential Password.
   
3. Enter the Image Text displayed in the Register User screen.
4. Select Next.
5. Enter the Paylocity Company ID.
6. Enter Last Name.
7. Enter a valid nine-digit Social Security Number (SSN).
8. Re-enter the same valid SSN in the Confirm SSN field.
9. Enter Home Zip Code.
10. Enable the "I'm not a robot" reCAPTCHA checkbox.
11. Select Continue.

12. Enter the Username (not case-sensitive) and Password (this is case-sensitive) to use when accessing this account, taking into account specific requirements as noted.

13. Enter the Password a second time in the Confirm Password field.

14. Provide one of the following:

• • Personal email address
  • Mobile phone number

15. Select Next.

• • Selected Username and Password must meet the rules noted to be valid. 

16. Select login Challenge Questions from the Question 1, Question 2, and Question 3 dropdown menus and enter corresponding answers.

17. Select Next. There is an 80-character limit for Answer fields.
18. Select Finish to create the new user account and enter HR & Payroll.

Important Information:

1. To maintain confidentiality, employees must contact a Company Administrator with questions. Paylocity is not authorized to speak directly with employees.
2. If a user account already exists that matches the entered information, the following error occurs: You have entered items which do not match our system - please try again or contact your administrator.
3. If this occurs, contact a Company Administrator for assistance.
   • KitchenSync: support@kitchensync.us or 424.248.9289

 Resetting a password for an existing user account

Create a new confidential password:

1. Navigate to the Paylocity login page.
2. Select the Help option.
3. Select Forgot Password.
4. Enter the Paylocity-assigned Company ID.
5. Enter the user's Username.
6. Enter the user's Phone or Email associated with the Username field.
7. Enable the reCAPTCHA checkbox indicating I'm not a robot.
8. Follow any human verification steps prompted by the reCAPTCHA box.
9. Select Continue. If the provided information matches the information on file and the account is not locked out, the system sends a One-Time, four-digit Passcode by email, text, or phone call.
10. Enter One-Time Passcode.
11. Select Continue.
12. Respond to the login challenge question with the appropriate response (if applicable).
13. Select Continue.
14. Enter the New Password.
    • Passwords are case-sensitive.
    • Passwords must be eight to 72 characters in length, must not be duplicates of any of the previous four passwords and must include two of the following three items:
      • One or more numbers
      • One or more uppercase letters and one or more lowercase letters
      • One or more non-alphanumeric characters
15. Enter Password a second time to confirm.
16. Select Finish.

Important Information:

• If Enhanced National Institute of Standards and Technology (NIST)-compliant password guidelines are on, default settings are overriden.
• To maintain confidentiality, employees must contact Company Administrators with questions. Paylocity is not authorized to speak directly with employees.
• Paylocity values security and wants users to know if there are changes to accounts or if Paylocity finds suspicious activity.
  • For proactive measures, Paylocity has an email alert for a password change that routes to the user’s personal email and work email (if provided).
  • Password changes can occur:
    • Through Forgot Password in the Help section
    • When a password expires
    • On the user preferences page
    • Administrator changed (on User Account Details)
• One-Time Passcodes go to the user's phone or email address. Only registered users with a valid phone or email address saved in the system are able to successfully reset the account password.
• Response time for passcode text or phone call varies depending on cell carrier.